1. To get complaints/suggestions from customers through SMS for aligning railway resources and priorities to customers' aspirations and expectations
2.To reduce the gap between the customers' expectations and railway's performance
3.To help railways prioritize focus areas
4.To foster greater participation of customers in railway services
1. Complaint/suggestion can be registered at 8121281212 by sending an SMS
2. In response, an automated acknowledgement with a unique ID will be sent as an SMS
3. With the unique ID, passenger can know the status of the complaint by sending SMS:-
"STATUS < SPACE > < REFERENCE ID>"